Overview

Find answers below to frequently asked questions about:

• Your user account
• Your workspaces
• Shinami service regions within your workspace

Account FAQ

Login options and account linking

You can use an email+password or Sign in with Google. Here are a couple of good to knows:

1. If you sign up first with an email+password and then sign in with Google
   1. with the same email, we will log you into the same Shinami account+workspace.
   2. with a different email, will we create a new Shinami account+workspace.
2. If you sign up first with sign in with Google
   1. if you want to log into the same Shinami account+workspace with an email+password, you need to go through the sign up flow for that email+password (you can't just click "forgot password"). Once you verify your email and create a password, you'll be able to use both login flows to sign into the account+workspace.

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Workspace FAQ

What is a workspace and where are the settings?

When you create a Shinami account, you have a workspace where you are the admin. A workspace is a set of regions - each with API keys, Gas Station funds, and/or wallet information for the Shinami services you use in that geographic region - along with global billing information, that can be shared by multiple users. You can find your workspace settings by clicking "Workspace" near bottom of the left nav to go to the workspace page :

Read below to find out how to manage your workspace!

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How do I change my workspace name?

Admin-only operation

On the Workspace page of the Shinami dashboard, admins can change the name of the workspace by clicking the edit button next to the name:

then typing in the new name:

and, finally, clicking enter/return on your keyboard to save the change:

How do I invite someone to join my workspace?

Admin-only operation

On the Workspace page of the Shinami dashboard, admins can invite others to join the team. First, click the "+ Invite Member" button.

Then, in the modal that pops up, enter the email address you wish you invite and click "+ Invite".

Now, you'll see the email address in your Workspace team table with the pending status of "Invited".

If you accidentally invite the wrong email address, you can cancel the invitation - see the next section:

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How do I cancel or resend a pending invitation?

Admin-only operation

A workspace admin can cancel or resend a pending invitation on the Workspace page of the Shinami Dashboard. Click the three dots in the ACTIONS column for the user, and then click the action you wish you take.

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How do I change a team member's role or remove them?

Admin-only operation

A workspace admin can change a user's role or remove them from the workspace on the Workspace page of the Shinami Dashboard. For an existing account with the "user" role, click the three dots in the ACTIONS column for the user, and select "Make admin" or "Remove member".

For an existing account with the "admin" role, click the three dots in the ACTIONS column for the user, and select "Remove admin privileges" or "Remove member".

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What is the workspace contact email and how do I change it?

The workspace contact email is shown on under Settings on the Workspace page of your Shinami dashboard. This contact receives key emails from Shinami, such as billing emails and key product updates. By default it's the email address that created the workspace.

Admin-only operation If this is better as another email, like engineering@superapp.ioor accountspayable@superapp.io, you can click the edit icon to change it. Currently, we don't send a verification email to the new address, so make sure to double-check the value you enter!

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How many people can join a workspace?

Up to five members can belong to a workspace.

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How many workspaces can I be a part of?

Once you've created or joined your first workspace, you cannot create a new personal workspace with the same email address. However, there is currently no limit to the number of workspaces the same email address can be invited to and join. So, if three different Shinami workspaces invited your email address to join, you could join them all.

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What can a workspace admin do that a regular user cannot?

The admin role has the following permissions that regular users do not have:

Team management

• Invite a new member to the workspace.
• Cancel or resend a pending workspace invitation.
• Promote a team member to the admin role.
• Demote a team member from the admin role to the user role.
• Remove a team member from the workspace.

Workspace settings

• Change the workspace name.

Billing

• View and edit billing information.

All other actions in the console can be performed by both admin and user roles.

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Regions FAQ

What is a region, and how is it different than a workspace?

Region
We host our services in multiple geographic regions. A region within your workspace is a set of API keys, Gas Station funds, wallet information, and/or product usage information (e.g. API insights) tied to a given geographic region. By "tied to", we mean they only apply to services we host in that geographic region.

Workspace
A workspace is a set of users, billing information, and region data for regions that workspace has access to.

You can be a part of multiple workspaces. Within a workspace, you can update your billing information and invite a teammate (if you're an admin), and you can toggle between the regions the workspace has access to. Within a region, you can view the workspace's API keys and product usage for that region.

Which Shinami services are in which regions today, and how do I use them?

Regions have their own API keys and service URLs as shown in the table below (see each service's API doc for sample requests). Today, only Sui Node Mainnet is offered in Tokyo, but we plan to increase our service offerings over time.

How does Sui Node billing work across regions?

See an overview on our Sui Products Billing FAQ.

Will you launch more services in Tokyo or other regions?

Yes! We plan to launch other Aptos and Sui services in Tokyo - and launch our services in new geographic regions - as we see demand for it. If you have a chain+service+region combination you'd like to see us launch, let us know which one and why US-East doesn't work for you at support@shinami.com.

Do I use the same dashboard for each region?

Yes, you access the Shinami dashboard at https://app.shinami.com/ to log into all workspaces you're a part of. Toggle to the workspace you want to view. Then, use the region toggle to look at the API keys and product usage for that workspace in each region it has access it.

How do I switch between regions?

Use the region toggle near the top of the left nav in the dashboard (just under the workspace toggle).

What dashboard pages are region specific?

We make this easy to see by showing a thin blue border around what's region-specific (#2 in the image below):

1. The workspace selector. If you're a part of multiple workspaces, you made wish to rename one or more of them so it's clear what each is for.
2. Region specific pages, outlined with a thin blue box. Here you'll find the services we host in each region. We only show product pages in a region if the product is running there. So, currently only Sui Node Service is shown on the left nav if you switch to Tokyo - apac1. API access keys are tied to a region, and to services within that region, so you'll also find an Access Keys page. If you use our Sui Node Mainnet service in both Tokyo - apac1 and US East - us1 regions, you'll need API keys in each region (and you'll need to use the region-specific URLs). API Insights are region-specific, so when you've selected a region you'll see your API requests and errors for that region only.
3. Workspace and Billing pages are global to the workspace and have the same information no matter which region you've selected. When you invite someone to your workspace, they have access to all regions. Also, if you are using one of our paid plans, you only need to enter billing information once, at the global level.