Help center topics

Use the left nav or click below for answers to frequently asked questions about:

Not covered

How to make and debug API requests (see our API References Overview & Error Reference).

However, when you're integrating a product it's useful to view the product FAQ and billing pages for it to understand what you'll pay for, how to view API metrics in the dashboard, etc.

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Contacting support

If you can't find the answer to your question in our docs, feel free to email us at support@shinami.com. Make sure to include:

• The email address you log into Shinami with if it's not the one you're sending from (so we can look up your account details).
• A detailed description of your question or issue. Screenshots, error codes and messages, and code snippets are always helpful if relevant to your question.

Our active support hours are between 09:00-17:00 Pacific Time Monday-Friday. So, depending on the day and your time zone our response time will vary.