Topics covered

In our Help Center you'll find usage guidance and answers to common questions about:

• Workspace Management (invite a team member, change your contact email, etc)
• Billing and choosing a Node Plan
• Using our products (including Shinami dashboard metrics and operations)

Topics not covered

The HelpCenter does not provide guidance on making or debugging API calls. For that, see our

• API References Overview
• Error Reference
• Authentication and API Keys Guide

That said, it provides guidance on things that can affect your integration decisions. So, if you're integrating a product, it's worth viewing the product FAQ and billing pages for it.

Contacting support

If you can't find the answer to your question in our docs, feel free to email us at [email protected]. Make sure to include:

1. The email address you log into Shinami with if it's not the one you're sending from (so we can look up your account details).
2. A detailed description of your question or issue. Screenshots, error codes and messages, and code snippets are always helpful when relevant.

Our active support hours are between 09:00-17:00 Pacific Time (PT) Monday-Friday. So, depending on the day and your time zone our response time will vary.