Topics covered

In our Help Center you'll find usage guidance and answers to common questions about:

Workspace Management (invite a team member, change your contact email, etc)
Billing and choosing a Node Plan
Using our products (including Shinami dashboard metrics and operations)

Topics not covered

The HelpCenter does not provide guidance on making or debugging API calls. For that, see our

That said, it provides guidance on things that can affect your integration decisions. So, if you're integrating a product, it's worth viewing the product FAQ and billing pages for it.

Contacting support

If you can't find the answer to your question in our docs, feel free to email us at [email protected]. Make sure to include:

The email address you log into Shinami with if it's not the one you're sending from (so we can look up your account details).
A detailed description of your question or issue. Screenshots, error codes and messages, and code snippets are always helpful when relevant.

Our active support hours are between 09:00-17:00 Pacific Time (PT) Monday-Friday. So, depending on the day and your time zone our response time will vary.